The difference between customer service here and there
Remember the Moo stickers I received recently? The one where the last two pages were spoilt?
I emailed Moo’s customer service earlier this evening to ask if I had to send back the whole sticker-book or if I could just send the last two pages to ask for a reprint. In less than an hour, I received an email from Moo apologizing for the defects PLUS they gave me a coupon to order another set of stickers (plus free shipping!).
I’m amazed at the speed at which they replied, not to mention getting the free coupon which was rather unexpected.
One wonders what would’ve happened if this was a local Malaysia-sentiasa-boleh company?